{"id":14,"date":"2025-10-09T15:38:10","date_gmt":"2025-10-09T15:38:10","guid":{"rendered":"https:\/\/bygramkw.com\/?page_id=14"},"modified":"2025-10-09T15:38:10","modified_gmt":"2025-10-09T15:38:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bygramkw.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"<p><strong>1. General Principles<\/strong><\/p>\n<ul>\n<li>This policy applies to food products sold through the website.<\/li>\n<li>It excludes perishable or short-shelf-life items unless received spoiled or expired upon delivery.<\/li>\n<li>Returns are accepted only if requested within the allowed period and if the product is unused and unopened.<\/li>\n<\/ul>\n<p><strong>2. Return Period<\/strong><\/p>\n<ul>\n<li>Consumers may request a return or exchange within 14 days of purchase if the product is defective or non-conforming.<\/li>\n<li>Returns are not accepted for perishable or fresh food items unless defective or spoiled upon receipt.<\/li>\n<\/ul>\n<p><strong>3.\u00a0 Accepted Return Cases<\/strong><\/p>\n<ul>\n<li>Product spoiled or expired upon delivery.<\/li>\n<li>Product spoiled or expired upon delivery.<\/li>\n<li>Product damaged during shipping.<\/li>\n<\/ul>\n<p>Note: Returns are not accepted due to change of mind or disliking the product after opening.<\/p>\n<p><strong>4. Return Conditions<\/strong><\/p>\n<ul>\n<li>Requests must be made within 14 days of purchase.<\/li>\n<li>The product must be unused, unopened, and in its original condition.<\/li>\n<li>Original invoice or proof of purchase must be attached.<\/li>\n<li>Promotional gifts or items must be returned with the product.<\/li>\n<\/ul>\n<p><strong>5. Shipping &amp; Return Costs<\/strong><\/p>\n<ul>\n<li>The seller bears shipping costs if the return is due to defect or damage.<\/li>\n<li>The buyer bears shipping costs for personal reasons without defect.<\/li>\n<li>Additional return handling costs may apply.<\/li>\n<\/ul>\n<p><strong>6. Processing &amp; Refund Time<\/strong><\/p>\n<ul>\n<li>Returns or exchanges are processed within 14 days from receipt of the returned item.<\/li>\n<li>Refunds are issued via the original payment method.<\/li>\n<li>Replacement items are shipped as soon as possible.<\/li>\n<\/ul>\n<p><strong>7. Exceptions<\/strong><\/p>\n<ul>\n<li>Perishable food unless spoiled or expired upon delivery.<\/li>\n<li>Custom-made or personalised products.<\/li>\n<li>Opened or used items.<\/li>\n<li>Products damaged due to improper storage after delivery.<\/li>\n<\/ul>\n<p><strong>8. How to Submit a Return Request<\/strong><\/p>\n<ul>\n<li>Submit your request via the customer service page or email.<\/li>\n<li>Include the order number, product name, reason, photos, and proof of purchase.<\/li>\n<li>You will be notified upon approval or rejection.<\/li>\n<li>Once received and verified, a refund or replacement will be processed.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. General Principles This policy applies to food products sold through the website. It excludes perishable or short-shelf-life items unless received spoiled or expired upon delivery. Returns are accepted only if requested within the allowed period and if the product is unused and unopened. 2. Return Period Consumers may request a return or exchange within [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":19446,"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions\/19446"}],"wp:attachment":[{"href":"https:\/\/bygramkw.com\/ar\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}