1. General Principles
- This policy applies to food products sold through the website.
- It excludes perishable or short-shelf-life items unless received spoiled or expired upon delivery.
- Returns are accepted only if requested within the allowed period and if the product is unused and unopened.
2. Return Period
- Consumers may request a return or exchange within 14 days of purchase if the product is defective or non-conforming.
- Returns are not accepted for perishable or fresh food items unless defective or spoiled upon receipt.
3. Accepted Return Cases
- Product spoiled or expired upon delivery.
- Product spoiled or expired upon delivery.
- Product damaged during shipping.
Note: Returns are not accepted due to change of mind or disliking the product after opening.
4. Return Conditions
- Requests must be made within 14 days of purchase.
- The product must be unused, unopened, and in its original condition.
- Original invoice or proof of purchase must be attached.
- Promotional gifts or items must be returned with the product.
5. Shipping & Return Costs
- The seller bears shipping costs if the return is due to defect or damage.
- The buyer bears shipping costs for personal reasons without defect.
- Additional return handling costs may apply.
6. Processing & Refund Time
- Returns or exchanges are processed within 14 days from receipt of the returned item.
- Refunds are issued via the original payment method.
- Replacement items are shipped as soon as possible.
7. Exceptions
- Perishable food unless spoiled or expired upon delivery.
- Custom-made or personalised products.
- Opened or used items.
- Products damaged due to improper storage after delivery.
8. How to Submit a Return Request
- Submit your request via the customer service page or email.
- Include the order number, product name, reason, photos, and proof of purchase.
- You will be notified upon approval or rejection.
- Once received and verified, a refund or replacement will be processed.